Customer support
General help
Questions about the app, bookings, or your account.
Mon – Fri · 10:00 – 18:00 IST
Contact us
We're here to help.
Reach the GLOW CONNECT team for support, billing, salon partnerships, or to raise a grievance. We respond to every email within one business day.
Salon support
For salons & professionals
Studio onboarding, listing, verification, and salon-side bookings.
Mon – Fri · 10:00 – 18:00 IST
Billing
Subscriptions & refunds
Studio subscription billing, invoices, refund requests, and duplicate charges.
See our Refund & Cancellation Policy.
Phone
Call us
For urgent grievance or billing issues that need a voice call.
Mon – Fri · 10:00 – 18:00 IST
Registered office
GLOW CONNECTRajithanivas, Kuttimakkool Road
Thiruvangad P.O., Thalassery
Kannur — 670103, Kerala, India
Grievance Officer
In accordance with the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011 and the Consumer Protection Act, 2019, you may contact our Grievance Officer for any unresolved complaint:
Sohin A. Kumar
Email: support@glowconnect.in
Phone: +91 80789 57508
In-app support
Logged-in users can raise a support ticket directly from the app or web app — we attach your account info automatically so we can respond faster.